Request account and data deletion – Dentisapp

Dentisapp is a dental clinic management app. This page explains how you can request that your user account and associated data are deleted.

Steps to request account and data deletion

  1. Identify who manages your account. In Dentisapp, user accounts are created and managed by the clinic administrator (your employer or the clinic owner).
  2. Contact your clinic administrator and ask them to delete your user account from the app (Settings → Users → select your account → Delete). Once your user account is deleted, your login (email/password) and your user profile data are removed from that clinic’s system.
  3. If your clinic uses a PocketBase server hosted by the clinic, all data tied to your account is stored on that server. The administrator can delete your user; after that, your account and the data associated with it are no longer available in that instance.
  4. If you use Dentisapp on a service or server operated by the developer (Dentisapp / Apexo) and you want your account and data deleted from that service, contact us using the details below. We will process your request and confirm when the deletion is complete.

What is deleted and what is kept

When your user account is deleted:

Data Deleted Kept / Notes
Your user account (email, name, role, permissions) Yes —
Your login credentials and session data Yes —
Clinic data (patients, appointments, etc.) No Belongs to the clinic; only your user is removed. Patient and business data remain for the clinic.
Crash/error reports already sent to Sentry No Handled by Sentry’s retention policy; may contain device/app info, not linked to your account by us.

Retention

After your account is deleted, we do not retain your account or profile data for longer than needed to complete the deletion. Backups that may contain your former account data are retained only as long as the clinic’s or our backup policy requires (typically for operational recovery); we do not use them for other purposes.

Contact

To request deletion of your account and associated data:

If your clinic administrator cannot delete your account, or if your account is on a service we operate, contact us at:
support@dentisapp.com

Include the email address used for your Dentisapp account and, if applicable, the name of your clinic. We will respond and process your request in line with applicable data protection requirements.

Dentisapp – Dental clinic management. Last updated: 2025.